Shipping Policy

At TESSERA FORMA, each order is carefully inspected and securely packed to protect our handcrafted ceramic pieces during international transportation.

1. Shipping Origin

Orders are produced, packed and shipped from our production or fulfilment facilities in mainland China.

TESSERA FORMA is operated by EVERWOOD ENTERPRISES PTE. LTD., a company registered in Singapore. Our Singapore registered office is not an order fulfilment or return-processing location.

2. Shipping Destinations

We currently focus on shipping to customers in Southeast Asia, including:

• Singapore;

• Malaysia;

• Thailand;

• Indonesia;

• Vietnam;

• The Philippines;

• Brunei;

• Cambodia;

• Laos;

• Other supported destinations shown at checkout.

Availability may vary depending on the destination, carrier service and applicable import restrictions.

If your country or region is not available at checkout, contact us at www1225459410@gmail.com before placing an order.

3. Order Processing

For in-stock products, please allow approximately 3–5 business days for order inspection, protective packing and dispatch.

Orders placed on weekends or public holidays will begin processing on the next business day.

Handmade, made-to-order, personalized and limited-production items may require additional production time. Where applicable, the estimated production time will be stated on the product page or communicated after the order is placed.

Processing time is separate from shipping transit time.

4. Estimated Delivery Times

After dispatch, estimated delivery times within Southeast Asia are generally:

• Singapore and Malaysia: approximately 4–9 business days;

• Thailand and Vietnam: approximately 5–12 business days;

• Indonesia, the Philippines and Brunei: approximately 6–14 business days;

• Cambodia, Laos and other supported Southeast Asian destinations: approximately 7–16 business days.

These are estimates rather than guaranteed delivery dates.

Delivery may take longer during public holidays, promotional periods, adverse weather, customs inspections, carrier disruption or other circumstances outside our reasonable control.

5. Shipping Rates

Available shipping methods and charges are calculated and displayed at checkout based on factors including:

• Delivery destination;

• Order value;

• Package weight and dimensions;

• Selected delivery service.

Any free-shipping promotion applies only when it is expressly displayed on our website or at checkout and when the stated conditions are met.

Shipping charges are non-refundable except where an order is cancelled before dispatch or where required under our Return and Refund Policy.

6. Tracking Information

Once your order has been dispatched, you will receive a shipping confirmation email containing the tracking number or tracking link, where available.

Please allow up to 48 hours for tracking information to become active after dispatch.

Some international shipments may be transferred to a local delivery partner. Tracking updates may pause temporarily during this transfer or while the shipment is undergoing customs clearance.

7. Customs Duties and Import Taxes

International shipments may be subject to import duties, taxes, customs fees, brokerage fees or other charges imposed by the destination country or region.

Unless checkout expressly states that duties and taxes are included, orders are shipped on a duties and taxes unpaid basis, and the recipient is responsible for paying all applicable charges.

TESSERA FORMA does not determine or control these charges. We recommend contacting your local customs authority for guidance before placing an order.

Customs processing may delay delivery. We are not responsible for delays caused by customs authorities or for charges imposed by them.

8. Delivery Address

Customers are responsible for entering a complete and accurate shipping address, including:

• Recipient’s full name;

• Street and building information;

• Unit or apartment number;

• City, province or state;

• Postal code;

• Valid telephone number;

• Any information required for local delivery or customs clearance.

Contact us immediately if you notice an error in your address.

We will try to accommodate an address change before dispatch, but changes are not guaranteed once processing or shipment has begun. We cannot redirect an order after it has been handed to the carrier unless the carrier supports that service.

Additional costs resulting from an incorrect or incomplete address may be charged to the customer.

9. Delivery and Receipt

A signature may be required for delivery.

Please ensure that someone is available to receive and inspect the shipment. If a carrier leaves a shipment in a location authorized by the customer, responsibility for the shipment passes to the customer once delivery has been recorded.

Please inspect the outer box before accepting the shipment where possible. If there is visible damage, photograph it before opening the package.

10. Damaged Shipments

Our ceramic products are fragile and are packed using protective materials appropriate for international transit.

If an item arrives damaged, contact us within 48 hours of delivery at www1225459410@gmail.com.

Please provide:

• Your order number;

• Clear photographs of the damaged item;

• Photographs of the outer shipping box;

• Photographs of the internal packaging;

• A photograph of the shipping label;

• A brief description of the damage.

Please retain the damaged item and all packaging until we complete our review. Do not return the item unless we provide return instructions.

Approved claims will be handled in accordance with our Return and Refund Policy.

11. Lost or Delayed Shipments

A shipment is not considered lost solely because tracking has temporarily stopped updating or because customs clearance is taking longer than expected.

If your shipment has not arrived within 7 business days after the end of the estimated delivery window, contact us so that we can open an investigation with the carrier.

Carrier investigations may take several business days. We may need to wait for the carrier’s investigation before issuing a replacement or other resolution.

If a shipment is confirmed lost, we will provide an appropriate remedy, which may include replacement or refund.

12. Refused, Unclaimed or Undeliverable Shipments

If a shipment is refused, unclaimed or returned because of:

• An incorrect or incomplete address;

• Repeated failed delivery attempts;

• Failure to respond to the carrier;

• Failure to complete customs clearance;

• Failure to pay applicable duties or import charges;

the original shipping cost, return shipping cost, customs charges and carrier handling fees may be deducted from any eligible refund.

A refund, where applicable, will be considered only after the shipment has been returned to us and inspected.

13. Split Shipments

Products from the same order may occasionally be shipped separately because of product availability, packing requirements or carrier restrictions.

If your order is divided into multiple shipments, you may receive more than one tracking number. You will not be charged additional shipping fees unless this was agreed with you in advance.

14. Order Changes and Cancellations

If you need to change or cancel an order, contact us as soon as possible.

Requests made within 12 hours of purchase will be considered, but cancellation is not guaranteed. An order cannot normally be changed or cancelled after it has entered production, packing or shipment.

Further details are provided in our Return and Refund Policy.

15. Contact

For shipping enquiries, contact:

TESSERA FORMA
Operated by EVERWOOD ENTERPRISES PTE. LTD.
Email: www1225459410@gmail.com
Registered office: 1 North Bridge Road, #18-02, High Street Centre, Singapore 179094

Please note that our registered office is not a warehouse or return-processing address